Geo St. Louis no longer displays records of Citizens' Service Bureau (CSB) complaints for parcels. Now, only users with passwords can access those records. The site instructs people who want a password to contact the Planning and Urban Design Agency via a generic feedback form. I wonder what precipitated the change, and I wonder who can get a password.
Many residents of Old North St. Louis, where I live, use Geo St. Louis to see just how much of a problem a property is. CSB complaints offer neighbors (and potential neighbors!) the chance to monitor the history of problem properties to determine if a recently-observed nuisance is part of a chronic pattern of neglect. Some neighborhoods lack staffed neighborhood organizations, and citizens may need direct access to CSB complaint records. Geo St. Louis has been a leader among American cities' public geospatial systems in terms of breadth and depth of information available to any site user.
While those records are public and a citizen has always been able to to obtain them with a written request, the sudden departure of open online access seems unnecessary.